Refunds

Two related capabilities — do not confuse them.

Comparison

	Profile cancel/revoke	Order refund
Path	/esim/profile/cancel or /revoke	/esim/refund
Effect	Cancel profile with platform	Refund amount to BALANCE wallet
Wallet	Does not auto-refund	Auto-refunds (see status)
Typical use	Void eSIM only	Customer refund, reconciliation

Profile cancel

Request (identify profile with one of):

{
  "profileId": 123,
  "iccid": "8986...",
  "esimTranNo": "..."
}

asyncStatus in response:

Value	Meaning
COMPLETED	Finished synchronously
PENDING	Async — poll order or wait for webhook

Order refund

{
  "orderNo": "ORD20260101001",
  "remark": "Customer request",
  "items": [
    {
      "itemNo": "ITEM001",
      "profileTokens": ["8986..."]
    }
  ]
}

status: REFUNDED (done) or REFUNDING (in progress — wait for REFUND_COMPLETED webhook, see Webhooks).

See Refund Order and Cancel Profile.